Tech Support

You will sign in to the Chromebook using the student's account and should have received this information from the school. If you did not receive this information please contact the student's teacher for the username and password.

• Open the Chromebook and wait 5 to 10 seconds for it to start up
• At the Sign in screen do one of these two things:
  • If you received a QR code badge from the school, click the Next button and hold the badge up to the camera
  • If you do not have a badge continue with the following steps
• Click Sign in with a different account
• Enter the student's username (the @roseburg.k12.or.us part is supplied for you)
• Enter the student's password (this is an 8-digit number)
• After the login process finishes you will see the Clever screen, click Log in with Google (some students in older grades may not use Clever)

You should now be looking at the screen set up by the teacher.

Email Activation Instructions

Please follow these steps to activate your Roseburg School District student email.

1. Sign in to your school district Google account
    
2. In the upper right corner of the screen click on the “waffle” menu
    
3. Choose the Gmail icon
    
4. Click on the “gear” icon in the upper right corner and choose Setting
    
5. Choose the Accounts tab
    
6. In the Send email as section click on Add another email address
    
7. Enter your full email address, inserting “student.” after the @ symbol and before roseburg as follows: 14potterha@student.roseburg.k12.or.us
    
8. Then click on the Next step button.
    
9. Now click “make default” next to this new email address.

That’s it! Your email is ready to go.

• Open the lid to start the Chromebook

• You will see a message indicating “Network Not Available”

• Choose the name of your home wireless network

• Enter the password for your home wireless network

• Click the Connect button

• You should now be at the sign in screen and ready to go

• From the iPad’s home screen, tap the Settings icon (if you don’t see the Settings icon it may be in a folder - you can search for it by dragging your finger downward from anywhere on the screen)

• Tap Wi-Fi and the iPad will begin to look for available networks

• Tap the name of your home wireless network

• Enter the password for your home wireless network and tap Join

• The iPad will now be connected to your home wireless

If you received a MiFi wireless hotspot you can follow these steps to get it set up and working.

• Plug the smaller end of the USB cable into the MiFi and plug the larger end into the power adapter, then plug the power adapter into an outlet.

• Press and hold the power button for about 2 seconds and the MiFi will start up and you will see the main screen

• Tap the screen where it shows Wi-Fi Name/Password to display the unique name and password for your hotspot.

• Enter the Wi-Fi name and password in your device to connect it to the MiFi and the Internet

To startup a Chromebook you normally just need to lift the lid and it will power on automatically. If you are having any trouble with a Chromebook powering on, please follow these troubleshooting steps.

1. Lift the lid and give the device a solid 15 seconds to power on.
2. If the device does not power on after 15 seconds press the power button.
3. If the devices still does not power on:
   • Press and Hold the Refresh Key and Power on Key simultaneously for at least 5 seconds then close the lid -  see next step. (The refresh key is the Circular arrow key usually above the “4” key on the keyboard)        
   • Close the lid and plug the device in.  Notice the color of the charge light located next to the plug. Is it Red, Orange or Green? 
     • Green = Fully Charged battery – the device should be powering on – Lift the lid again and wait 15 seconds
     • Orange = Partially Charged battery – the device should be powering on – Lift the lid again and wait 15 seconds
     • Red light = Fully depleted battery – leave the lid closed and wait for the light to turn orange – this could take up to 30 minutes.  Once the light is no longer red – lift the lid – the device should now be powering on.

If none of these steps work then the Chromebook probably has a hardware issue and will need to be exchanged for a different one. If that is the case, please notify your teacher who will make arrangements for an exchange.